Greeting tables upon arrival with a warm and personable approach.They understand and then provide based on their understanding.Īll Team Members will display a Four Diamond commitment to Customer Service through the delivery and maintenance of the Quality Standards established by Pechanga Resort and Casino. Servers contributions to the guests are to understand their expectations and be the means to pair them with exact resort product/dish/wine/etc for those needs. They cultivate professional relations with clientele approaching each table as a business transaction, selling product and services available in the restaurant. Servers contributions to the department extend to bottom line. Servers contribution to the organization is the moment to moment service with guests which provides amiable and personable contact for every table, creating a face to represent four diamond service at Pechanga Resort and Casino. They facilitate those dining experiences with menu/bar/wine knowledge, service etiquette, and sales ability. They customize service for each guest to create a memorable dining experience. Servers are Pechanga's ambassadors of guest service within each of the restaurants.

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